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Our Return Policy

We get it, things happen.

 

Did the item arrive faulty?

Oh No! We’ll gladly refund you or offer an exchange.  

Did the item not arrive at all?

OMG! What happened there? Don’t worry, we’ll refund you or exchange it.

Did it take longer than 30 working days to arrive?

We’ve stopped using camels for shipping a long time ago, but delays could still happen. If that’s the case, we will also refund you or exchange you for it.

One of our camels enjoying their vacation

How long does it take to process my return request?

It depends, really, but generally, it shouldn’t take more than 10 business days.

We offer a 30-day return period

 You can return the item as long as it’s:

  • In the condition, it was packaged and sent in (has no wrinkling or signs of use)
  • Has its original tags
  • Is unworn and unwashed
  • Doesn’t have human or animal hair on it
  • Isn’t damaged or defective

How can I ask for a return or exchange?

You can talk to us on email at Contact@thehomegroomer.com and our customer service team will guide you through the process. Don’t worry, it’s really easy and they’re very friendly. Hey, if you talk to Nicole, tell her Hi from me 😊

What if my exchange is late or doesn’t arrive?

Oh, boy!

I’ll tell you what, give us those 10 business days, and if you don’t receive an email from us that gives you updates on the situation, first check your junk/spam folder and then contact us again at our email Contact@thehomegroomer.com

General Tips:

- Don't pass by 10 days for exchange, as No exchange can be offered if 10 days have gone by from the day your package was delivered.

- No exchanges will be made on items that are damaged due to your error. 

- If the exchange does not pass inspection, it will be mailed back to you.

- You are responsible for paying your own shipping cost for returning your item.

- If you want to cancel your order. Please send us an email before 48 hours pass by. After 48h your order is already shipped and can't be restocked.